Question 1

Can I Change My Order?

Accepted Answer

• From date of receipt of deposit, an estimate can be revised and changed up until your space becomes available and materials are collected. After materials are collected, an estimate cannot be changed without additional charges applied. 
 • It is the responsibility of the customer to read and approve the details of the estimate provided. Any changes after order is completed above and beyond the details in the estimate will incur additional shop, field and / or material charges. 
 • Customer supplied measurements, options and details will be included in estimate and deemed as accurate. Any changes due to miscalculations, options or details will incur additional shop, field and / or material charges

Question 2

Is There a Deposit Required?

Accepted Answer

• A 50% deposit is required to secure your order and space on the wait list. All deposits made are non-refundable once your space comes available and your materials are collected.
 • Submission of deposit signifies acceptance of details in estimate and The Plane & Nail Co. Terms & Conditions. We accept deposits by cash or e-transfer, or *credit card.
 • Jobs that are valued at $1000 or less we will collect full payment upon booking.

Question 3

What Are The Payment Options?

Accepted Answer

Payment of deposits and balance of invoice are typically paid by e-transfer but cash, debit card *credit card and cheque are also excepted. An NSF charge of $100 will be applied to any cheques that do not clear.

Question 4

Custom Orders

Accepted Answer

All custom orders require an appointment to come to The Plane & Nail Co. shop near or on completion of their project to approve finish and workmanship. If the customer elects to decline a visit, photos and/or videos can be provided at request. When approved, balance of invoice is to be paid on completion in full prior to pick-up, delivery and installation.

Question 5

Can I Cancel An Order?

Accepted Answer

Cancellations are valid up until the start of the project. Any deposits are non-refundable after your space is available and materials are collected however, a credit towards any other work can be arranged. The Plane & Nail Co. reserves the right to cancel any customer’s order for any reason.

Question 6

How Do I Care For My Products?

Accepted Answer

Clean surface with a clean, wrung out cloth. Use of chemical cleaners is not advised.
Our products are designed for strength and long-lasting use, however, any movement, knots, warping, swelling, and discoloration can be inherent traits of solid wood furniture and may occur as time progresses. Additionally, various environmental factors can influence your furniture and evolve over time. Light, temperature, and humidity all play significant roles in the maintenance and condition of your furniture.

Question 7

Is There A Warranty?

Accepted Answer

Unless otherwise specified, The Plane and Nail Co includes a one-year warranty against natural and manufacturer defects. Normal wear is not included. Our products are designed for strength and long-lasting use, however, any movement, knots, warping, swelling, and discoloration can be inherent traits of solid wood furniture and may occur as time progresses. Additionally, various environmental factors can influence your furniture and evolve over time. Light, temperature, and humidity all play significant roles in the maintenance and condition of your furniture. In the event of a warranty, The Plane and Nail Co. will pick up and drop off all furniture that requires repairs or replacement under warranty. These repairs will be valid for the duration of the original warranty period. For customers who originally opted for The Plane and Nail Co. delivery and set-up service, this pick up and drop off will be free of charge. For customers who originally picked up furniture from our location and require a pick up and drop off, additional travel charges will apply.
For built in projects, The Plane & Nail Co. will repair on site.

Question 8

Can My Products Be Repaired?

Accepted Answer

The Plane and Nail Co. will repair or replace all projects under natural and manufacturers defects to the best of our ability free of charge during the first year of purchase. Projects after one year from purchase, the customer will be charged a base rate of $120/hour plus materials and shop supplies if needed to repair any furniture, with a one-hour minimum. Repairs required after the first year, projects must be brought to the store at the customer’s expense. The Plane and Nail Co. can pick up and deliver at an additional charge. If a customer requires a house call, the charge will be based on the customer’s location and includes a one-hour minimum of labor.

Handcrafted to Order

The Plane and Nail Co.
Transform Your Space With Timeless Craftsmanship

TERMS & CONDITIONS / FAQ's